Privacy Policy

Last updated: October 14, 2026

This Privacy Policy explains how Wellness ("we", "us", "our") collects, uses, shares, and protects your information when you use our mobile application and related services (the "App"). By creating an account or using the App, you agree to the practices described here.

Information We Collect

We collect the following categories of information:

Personal information — your name, email address, phone number, date of birth, gender, and a government-issued identity document where required for account verification.
Health information — symptoms, medical history, prescriptions, consultation notes, and other information you share with a doctor through the App, including through our AI-assisted symptom-checker chat.
Location information — delivery and appointment addresses you provide for medicine delivery or lab sample collection.
Payment information — details needed to process payments for consultations, medicines, lab tests, and other services, generally handled by our payment processor rather than stored directly by us.
Device and usage information — device identifiers, app version, and how you interact with the App, used to keep the service reliable and secure.

How We Use Your Information

To create and manage your account, and verify your identity.
To connect you with doctors, pharmacies, labs and deliver the healthcare services you request.
To process payments for services booked through the App.
To send you appointment reminders, order updates, and important service notifications.
To improve the App's features, reliability, and security.
To comply with applicable healthcare, tax, and other legal requirements.

How We Share Your Information

We share your information only as needed to provide our services:

With the doctor(s) you consult, so they can provide care.
With pharmacies, to fulfill medicine orders you place.
With diagnostic labs, to fulfill test bookings you place.
With payment processors, to complete transactions securely.
With service providers who help us operate the App (e.g. cloud hosting), under confidentiality obligations.
When required by law, regulation, or a valid legal request.

We do not sell your personal or health information to third parties.

Data Security

All data sent between the App and our servers is encrypted in transit (HTTPS/TLS). We use reasonable administrative, technical, and physical safeguards to protect your information, though no method of transmission or storage is completely secure.

Data Retention & Deletion

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes. You can request deletion of your account and data at any time — see our Data Deletion page for details on how, and exactly what is deleted versus retained.

Your Rights

You may access, correct, or request deletion of your personal information at any time through the App's settings, or by contacting us at the email below.

Children's Privacy

The App is not directed at children under 18. A parent or guardian may add a child as a family member/dependent profile under their own account to manage the child's care.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the App or by other reasonable means. Continued use of the App after a change constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at arif@methuselahventures.ai.